Hello {billing_name}
We hope this message finds you well. We wanted to reach out regarding the design file you uploaded for your recent order with us. Upon review, it appears that the design file provided might pose challenges for stable and appropriate production.
We value your choice in our services and want to ensure that the final product meets your expectations. However, the current design file might not yield the desired quality or stability during production.
To guarantee your satisfaction, we propose the following options:
File Modification: You may consider modifying the design file to meet production standards. Our team can guide you through the requirements to ensure a seamless production process.
Full Refund: Alternatively, if modifying the file isn’t feasible or convenient for you, we are more than willing to issue a full refund promptly.
Please let us know your preference at your earliest convenience. Should you choose to modify the file, we can provide support and necessary guidelines to ensure a successful outcome.
Your satisfaction is our priority, and we are committed to assisting you through this process. If you require any further assistance or have questions, please don’t hesitate to contact our support team.
We appreciate your understanding and cooperation in resolving this matter.
